Privacy Policy

About

At Mental Toughness Tools, we are committed to protect your privacy when you use our website and tools. We will ensure that the information you submit to us, or which we collect, is only used for the purposes set out in this policy.

Through this Privacy Policy, we aim to inform you about the types of personal data we collect from you, the purposes for which we use the data and the ways in which the data is handled. We also aim to satisfy the obligation of transparency under relevant laws, and will process your personal data in accordance with applicable data protection and privacy laws.

We need some information about you in order to provide you with access to our website, tools and services. If you attempt the tools or create an account, you will have been asked to indicate your agreement to provide this data in order to access our services or view our content.

What information do we collect

We collect data and information that you provide directly to us, when you fill out a form, or communicate with us.

These are the types of data and information we collect from you:

(1) Information about you. As a performer, this includes your salutation, first name, last name, gender and the age range you are in on the day of assessment. As a coach, this includes your salutation, first name, last name, email address, country, password and billing information.

(2) Your responses. As a performer, this includes the answers you give when answering the questionnaire.

We do not use cookies on our profiling site. However, when you use your choice of browser to access our website, it may collect information about you (e.g., to identify you, to monitor your behaviour, your IP address). This depends on the browser you use and is something we do not have control of.

How do we use your information

In general, personal information you submit to us is used either to respond to requests that you make or to aid in serving you better. Depending on how you use our website, tools and services, we also use your personal information to:

· facilitate the creation of and secure your account in our system;

· identify you as a user in our system;

· facilitate the creation of results reports;

· provide the services you request;

· send you a welcome e-mail to verify ownership of the email address provided when your account was created;

· send you administrative email notifications, such as security or support and maintenance advisories;

· provide improved administration and technical support of our website and services;

· improve the quality of experience when you interact with our website and services;

· respond to your inquiries and requests.

Account

Mental Toughness Tools may require you to register to an account. You are obliged to provide Mental Toughness Tools with truthful, accurate, and complete information about yourself when you register for an account. It is your responsibility to preserve the accuracy and update the information you provide to us in relation to your account. Mental Toughness Tools reserves the right to suspend or terminate your account with reasonable cause at any time for any reason.

Billing

Mental Toughness Tools accepts payments for license renewal through the site via PayPal. If payment attempts are not successful, Mental Toughness Tools retains the authority to both annul your renewal and temporarily halt some features in your account. If a license renewal service accessible on the site is incorrectly priced or inaccurately described due to typographical errors or inaccuracies in pricing or details, Mental Toughness Tools retains the authority to decline or invalidate any renewal made for such inaccurately listed pricing or details.

Sharing of information

If you choose to use our tools and services, your information is also shared with the team and staff involved in maintaining the website and tools. These parties are required to not use your data other than to process and provide the relevant services to you, and are committed to adhering to the data protection laws and regulations to ensure the protection of your personal data.

We also use third party services to help us provide more secure and efficient services to you. Third party security services include CodeGuard, Sitelock, SSL.

Data security

We use industry standard security measures to keep your data secure. We store the information you have provided us on secure servers and have security services and certificates in place to protect your data. Third party security services include CodeGuard, Sitelock, SSL.

However, regardless of security measures we have in place, no method of transmission over the internet or method of electronic storage is completely secure. Please remember to keep your own information safe and confidential. In the event that there is a security breach, we will contact you with information on the breach identified, status updates and guidance on how to mitigate any potential damage.

How long will we hold your information

The length of time we will hold or store your information will depend on the services we perform for you and for how long you require these. As we often support performers and coaches with development support over many years, and potentially throughout their life, the purpose for which we retain your data is often an ongoing process until you decide to discontinue development support. We conduct regular data-cleansing and updating exercises to ensure that the data that we hold is accurate and we are not holding data for too long.

Your choices and rights

You have several choices regarding the use of your information on our service:

(1) Opt-out. You may contact us anytime to opt-out of the transfer of your personal information outside your country. Please note that your use of some of the website or services may be ineffective upon opt-out.

(2) Access. You may access the data we hold about you at any time by contacting us directly.

(3) Amend. You can also contact us to update or correct any inaccuracies in the information about you.

(4) Move. Your data is portable – i.e. you to have the flexibility to move your data to other service providers as you wish. You may request for your data to be received in a commonly readable format for use for other purposes.

(5) Erase and forget. In certain situations, for example when the data we hold about you is no longer relevant or is incorrect, you can request that we erase your data.

You can exercise your rights (e.g., change or delete entry) by sending us an email at the contact detail below. We will attend to and comply with your request as soon as we can.

International Data Transfer

In case of data transfer across counties, we only transfer your personal data to countries or organizations that provide an adequate level of data protection. We take measures to implement appropriate safeguards when transferring personal data internationally to ensure the protection of your data rights and privacy. For transfers to countries without an adequate level of protection, we may use relevant legal agreements that establish data protection obligations on both parties involved in the transfer. In cases where we engage third-party processors to handle your personal data, we ensure that these processors also adhere to the relevant data protection laws and regulations under your jurisdiction and provide an adequate level of data protection.

Indemnification

You agree to indemnify and hold Mental Toughness Tools harmless from any claims, losses, liabilities, damages, costs, and expenses arising from or related to your use of our services, your breach of this privacy policy, or your violation of applicable data protection laws. You shall cooperate as fully as reasonably required in the defense of any such claim. Mental Toughness Tools reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.

Liability

To the extent permitted by law, Mental Toughness Tools shall not be liable for any direct, indirect, punitive, special, incidental, consequential, or other damages arising out of or related with the access to or use of the site, delay in or inability to use the site, or for any information, software, products and services provided or obtained through the site, or otherwise arising out of the use of the site, whether based in contract, tort, strict liability or otherwise, even if Mental Toughness Tools have been advised of the possibility of damages. In no event shall Mental Toughness Tools's total liability under or in connection with this agreement exceed the amount paid by you to Mental Toughness Tools for the products and services provided during the twelve months preceding the claim.

Applicable Data Protection Laws and Regulations

This Privacy Policy is based on and complies with the provisions of relevant data protection laws and regulations, including General Data Protection Regulation and Personal Data Protection Act. It outlines the obligations to safeguard the privacy and security of your personal data in accordance with the requirements set forth by these laws and regulations.

By accessing and using our site and products and services, you acknowledge that our data handling practices are aligned with the principles and requirements of the relevant data protection laws and regulations. We take measures to ensure that your personal data is collected, processed, and stored in compliance with these laws and regulations to protect your rights and interests.

Governing Law and Jurisdiction

This Privacy Policy will be governed by the laws of Singapore, without giving effect to its rules for its choice of law rules. Any legal action, claim, or proceeding linked to the usage of the site or this privacy policy will be initiated in the relevant court situated in Singapore. You hereby agree to the sole authority of that court in any such legal action, claim, or proceeding and subject yourself to such jurisdiction.

The site contains or makes available various forms of content, which encompass, but are not restricted to, text, graphics, software, algorithms, artwork, interfaces, logos, icons, images, and their arrangement, as well as any enhancements or derivative works related to them. This content is the exclusive property of Mental Toughness Tools and is safeguarded by relevant laws. Unauthorized use of materials found on the site, including reproduction, alteration, distribution, replication, any form of data extraction or mining, or other forms of commercial exploitation, is strictly prohibited without the prior written consent of an authorized staff or team of Mental Toughness Tools. Employing any automatic mechanism or manual processes for the purpose of monitoring or copying the web pages or its content is also prohibited.

This Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You may review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

You can contact us with any queries about this Privacy Policy at support@wellbeing.mentaltoughnesstools.com

Last updated: 03 October 2023